From Humble Beginnings To Rigging Hire Powerhouse

Over the past eight years, husband and wife team Ben and Jess Fitzgerald have put their hearts and souls into the family business, Queensland Rigging Hire. Financially, they continue to put everything on the line, firstly to develop and now to maintain their reputation as a successful, highly driven ‘customer service’ business. Ben discusses recent developments, how he and Jess have never forgotten their roots and how they continue to support local communities and initiatives.

“Jess and I started the business with basically nothing, but we soon realised that by working seven days, 60 to 70 hours a week, you can achieve anything. After years of blood, sweat, tears and sacrifice we are as dedicated as ever to making something of ourselves without losing focus on what really matters, and that’s providing the best levels of service, world class equipment, industry experience and knowledge to ensure we provide the right solutions to our customers, each and every time,” said Ben.

Like any new family business, the first few years were really tough, says Ben.

“Jess and I were raising our young family, working in the business full-time and for a long time, we didn’t have $10 to rub together. But we never strayed from our fundamental beliefs of investing in good people, world class equipment and providing customers with the best possible service we could,” he said.

“We’re a service-based business. Our business isn’t just hiring rigging equipment, it’s service. Our customers ring not because they want to use us but because they need assistance, and they need suppliers to be reliable. Providing reliability is exactly what we do, and we do it well. 

“They know they can ring us at the 11th hour, and we will deliver on what we promise. This lets our customers focus on what they need to do and not worry about the rigging element of their project. They know our equipment is of the highest quality, it is well maintained and compliant to the Australian Standards,” said Ben.

This article was featured on the Cranes & Lifting website. Read the full article here.